Thank you for choosing SUMMITSHOP DIRECT LLC. We are committed to providing you with quality women’s apparel products. If you are not satisfied with your purchase, please follow the refund and return policy below.
Return Time You have 30 days from the date you received the product to request a return. Late requests will not be processed.
Return Conditions The product must be unworn, unwashed, and in its original packaging. All labels and tags must be intact and not removed. A copy of the original receipt or order confirmation email must be included with the return.
Return Process Please contact our customer service team at the following contact information to obtain a return authorization.
Email: support@summitshopdirectllc.com Phone: +1 617-246-5855 We will respond to your request within 48 hours and provide a return address and further instructions.
Pack the product securely and send it back to the specified address with the return authorization information.
Refund Process Once we receive and inspect the returned product, you will receive a refund notification. Refunds will be issued to your original form of payment and processing time is usually 5-7 business days.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or shipped incorrectly. If a return is due to our error, we will cover the shipping costs.
Exchange Policy To exchange an item, please follow the same return process and state the item you would like to exchange it for when contacting customer service.
Special Terms Customized items, clearance items, and discounted items are not eligible for returns or exchanges. If the item is damaged due to shipping, please contact us within 24 hours of receiving it. If you have any questions or need further assistance, please feel free to contact customer service. We appreciate your understanding and support.
SUMMITSHOP DIRECT LLC
Address: 1195 ANGELINA ST A, AUSTIN, TX 78702
Email: support@summitshopdirectllc.com
Phone: +1 617-246-5855
Thank you for choosing us and we look forward to seeing you again!
